Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Manage customer relationships and serve as the main point of contact for inquiries
• Monitor customer health and usage metrics to mitigate churn risk
• Collaborate with internal teams to address customer feedback and support renewals

Required Qualifications

• 2+ years of experience in Customer Success or Account Management
• Experience in financial services or compliance is a plus
• Strong analytical and organized mindset
• Demonstrated ability to manage projects with customers
• Desire for continuous learning and improvement