Consumer Services Coordinator

Job Summary

A company is looking for a Consumer Services Coordinator (Tier 1) to provide customer support and resolve inquiries.

Key Responsibilities

• Handle customer calls, providing accurate answers to queries and concerns
• Assist consumers via chat and email, ensuring a prompt and professional experience
• Use Salesforce to document customer interactions and track resolutions

Required Qualifications

• 1+ years of experience in customer service, preferably in a call center environment
• Proven ability to navigate multiple systems while interacting with consumers
• Familiarity with Salesforce or similar CRM systems is preferred
• Willingness to work flexible schedules, including evenings and weekends
• Personal or professional knowledge of lawns and gardens is a plus