IT Support Engineer

Job Summary

A company is looking for an IT Support Engineer to provide first-line IT support to employees.

Key Responsibilities

• Serve as the primary point of contact for first-level end-user support, troubleshooting hardware, software, and connectivity issues
• Provision and configure new equipment and user accounts, and manage operating systems and software using management tools
• Support Information Security initiatives and coordinate the rollout of new cloud-based tools and services

Required Qualifications

• 2+ years of relevant IT support experience
• Solid experience with macOS (10.15 and newer) and Windows 10 and above
• Working knowledge of private networking concepts
• Familiarity with cloud-based office applications such as Google Workspace or Office 365
• Experience managing hardware procurement and asset tracking