Licensed Employee Benefits Advocate

Job Summary

A company is looking for an Employee Benefits Service Center Advocate to support clients with employee benefit inquiries.

Key Responsibilities

• Answer inbound calls and respond to client inquiries in a professional manner
• Document call details accurately and ensure compliance in processing transactions
• Take accountability for the entire process from receipt of work to resolution

Required Qualifications, Training, and Education

• Service Center and/or Customer Service Experience is required
• Prior benefit administration or insurance experience is preferred but not required
• Must be comfortable with technology
• Strong customer-centric mindset and interpersonal skills
• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) are required