Complaints Analyst III

Job Summary

A company is looking for a Complaints Analyst III.

Key Responsibilities

• Perform quality control reviews of complaint cases to ensure compliance with established guidelines
• Provide constructive feedback to agents based on quality control findings to support performance improvement
• Conduct root cause analysis to identify trends and collaborate with cross-functional teams for process enhancements

Required Qualifications

• Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industry
• Ability to work independently and manage multiple priorities with minimal guidance
• Strong analytical skills for performing root cause analysis and providing actionable insights
• Experience in providing and receiving feedback in a collaborative environment
• Adaptability to thrive in a fast-paced, high-growth environment