Technical Support Analyst

Job Summary

A company is looking for a Junior Technical Support Analyst.

Key Responsibilities

• Review, triage and respond to customer queries in a timely manner
• Identify customer needs and assist in using specific features
• Document customer-specific processes and maintain reports on inquiries and feedback

Required Qualifications

• 1-3 years of experience in a Technical Support Specialist role or a relevant STEM degree
• Work experience in the software industry
• Experience using help desk software (JIRA) and documentation tools (Confluence)
• Ability to analyze and understand complex technical issues
• Willingness to work on a shifting schedule to support clients across different time zones