Senior Customer Service Representative

Job Summary

A company is looking for a Senior Representative, Customer Service Operations.

Key Responsibilities

• Provides outstanding customer service and supports improvements in operational execution
• Manages customer account activity including order fulfillment and issue resolution
• Collects and reviews customer feedback and supports process improvement initiatives

Required Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• In-depth knowledge in a technical or specialty area
• Ability to resolve complex problems independently
• Experience working independently within established procedures