Customer Success Agent

Job Summary

A company is looking for a Customer Success Agent to build strong relationships with customers and deliver exceptional service.

Key Responsibilities

• Build strong, lasting relationships with customers to promote retention and loyalty
• Provide exceptional customer service through phone and email, resolving inquiries and issues efficiently
• Collaborate with the Customer Success Lead to ensure customer satisfaction and continuous improvement in support strategies

Required Qualifications

• At least 1+ years of experience in a customer experience or support role
• Passion for dogs and enthusiasm for working with dog owners
• Familiarity with Zendesk is a bonus