Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide high-level support in customer interactions.

Key Responsibilities:

• Investigate and resolve customer inquiries regarding products and services
• Interact with customers and internal teams to manage post-sales service functions
• Provide ongoing support for website navigation and technical issues

Required Qualifications:

• 2+ years of inbound customer support experience
• Minimum of an Associate's degree
• Experience in a SaaS environment is preferred
• Strong PC skills, including standard MS Office applications; knowledge of Salesforce is a plus
• Ability to manage time effectively and work independently