Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service and support to clients in the clinical research industry.

Key Responsibilities

• Schedule and conduct training for new and existing customers on the Clinical Trials Management System (CTMS)
• Provide timely customer service and technical support, addressing inquiries and troubleshooting issues
• Educate customers on product features and contribute to process improvements for enhanced customer experience

Required Qualifications

• Minimum of 2 years of Customer Support experience
• 6 months of training experience
• Experience in the Software-as-a-Service (SaaS) industry
• High School diploma
• Demonstrated customer focus and ability to work cross-functionally