Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide assistance to customers through various communication channels.

Key Responsibilities

• Answer inbound calls, emails, and chats from potential customers and existing clients
• Quickly assess customer issues to provide accurate support and exceed expectations
• Execute Tier One responsibilities such as order entry and basic account management

Required Qualifications

• Must be at least 18 years of age
• High School Diploma or equivalent (GED)
• Able to work in a fast-paced environment and adapt to changing business needs
• Proficient with Microsoft Office Suite (Excel, Outlook, Word)
• Weekend availability on Saturday and Sunday is a must