Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience & Grants Operations Specialist to join their team.

Key Responsibilities

• Provide customer-facing support for grantees and internal stakeholders
• Manage and track grants using Salesforce and Airtable
• Coordinate with international teams and navigate customs/logistics processes

Required Qualifications

• 3+ years in customer-facing service roles
• Proficient in Salesforce and Airtable
• Experience with Cisco ordering system (CCW)
• Fluent in English; experienced in international collaboration
• Familiar with international customs and logistics