Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own customer onboarding, project success, retention, and renewal for a portfolio of clients
• Define and demonstrate the value delivered to customers, ensuring engagement and program effectiveness
• Manage customer escalations and track customer metrics to maintain health scorecards with action plans

Required Qualifications

• At least 5 years of experience in Customer Success, Account Management, or related fields in a high growth technology firm
• Proven track record of managing significant engagements with enterprise customers
• Bachelor's degree in Business, Computer Science, or a related field
• Strong technical aptitude with the ability to understand and explain complex products
• Exceptional stakeholder management skills and the ability to prioritize multiple tasks