Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will drive customer success and engagement in a fully remote environment.

Key Responsibilities

• Build and maintain strong customer relationships to ensure product adoption and satisfaction
• Manage and report on key success metrics, including churn reduction and customer satisfaction
• Develop tailored strategies for customers, facilitating their unique workflows and needs

Required Qualifications

• 3+ years of experience in Customer Success, preferably in a SaaS startup environment
• Experience managing complex accounts and driving renewals and expansions
• Ability to navigate multiple stakeholders and mitigate risks effectively
• Familiarity with tools such as ChurnZero, Close.io, and Google Suite
• Willingness to travel for customer visits and conferences as needed