Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success.

Key Responsibilities

• Define and execute a strategic vision for customer success tailored to small and rural healthcare providers
• Lead and scale the Customer Success team, ensuring performance aligns with client goals
• Own the NPS program, including survey management, analysis, and communication of results

Required Qualifications

• Healthcare revenue cycle management operations experience in client success, account management, or client services
• Strong understanding of the operational and financial challenges faced by rural hospitals and critical access providers
• Demonstrated success leading a client-facing team, improving client satisfaction, retention, and account growth in healthcare settings
• Executive communication skills and the ability to build trust at the C-suite level
• Bachelor's degree, MBA or MHA preferred, or equivalent revenue cycle and customer success experience