Claims Service Associate

Job Summary

A company is looking for a Claims Service Associate to provide customer service support in a corporate environment.

Key Responsibilities

• Handle 40-60 inbound calls daily and make outbound calls to follow up on information
• Assist clients with disability insurance policies, including updates and inquiries
• Ensure compliance with client and state regulations while meeting production and quality goals

Required Qualifications

• Professional demeanor with a focus on client service
• Ability to comprehend and empathize with client needs
• Self-initiative and willingness to assist others
• Entry-level position with a background in customer service preferred
• Experience in a call center environment is a plus