Operations and Client Support Associate

Job Summary

A company is looking for an Operations and Client Support Associate.

Key Responsibilities

• Provide personalized support to customers regarding catering options and delivery issues
• Analyze and track customer and restaurant issues to identify and address root causes
• Collaborate with team members to improve processes and advocate for user needs

Required Qualifications

• Positive, honest, and humble demeanor with a passion for helping others
• Experience in restaurant or catering environments is preferred
• Ability to provide empathetic support in challenging situations
• Strong personal communication skills, avoiding reliance on AI tools for correspondence
• Willingness to work a weekly evening shift from 10:30am to 7:30pm ET