Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Oversee customer service staff and lead by example to achieve business goals
• Assist in planning and implementing call center strategy, including hiring and onboarding new employees
• Coach and develop Customer Service Associates while ensuring adherence to company policies and procedures

Required Qualifications

• Bachelor's degree in business or equivalent work experience preferred
• Minimum three (3) years of experience in an inbound customer care or call center environment required
• Prior supervisory experience, preferably in a healthcare, insurance, or account management setting
• Proficient in Microsoft Office
• Experience in the vision insurance industry is preferred