Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success.

Key Responsibilities

• Lead and develop a team focused on post-sale success for strategic and channel accounts
• Champion outcome-based success strategies and oversee strategic account planning
• Serve as a senior escalation leader for high-impact customer issues and improve internal coordination

Required Qualifications

• 2+ years of experience managing technical success or account teams; 5+ years in customer-facing cybersecurity or SaaS roles
• A strategic mindset linking technical engagement with business outcomes
• Deep understanding of cybersecurity principles (EDR, XDR, MDR, endpoint security, SIEM, etc.)
• Demonstrated success in managing escalations and driving cross-functional collaboration
• Experience with tools like Salesforce, Gainsight, Jira, and Zendesk