Job Summary
A company is looking for a Manager, Customer Complaints.
Key Responsibilities
- Manage a team responsible for customer complaints, vigilance reporting, and investigation of active devices
- Ensure compliance with post-market surveillance regulations and maintain established timelines for complaint handling activities
- Support management in addressing quality concerns and identifying efficiency improvements in complaint handling
Required Qualifications
- Bachelor's degree required
- 8-10 years of related experience required
- Applicable industry/professional certification preferred
- Ability to work a non-standard schedule as needed
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