Lead Client Success Manager

Job Summary

A company is looking for a Lead Client Success Manager (Life Sciences).

Key Responsibilities

• Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction
• Monitor usage metrics and key performance indicators to ensure customer satisfaction
• Act as a Life Sciences subject matter expert and partner closely with sales and product teams to align capabilities with customer needs

Required Qualifications

• Experience managing projects with top-tier pharmaceutical companies
• Prior experience working with real-world healthcare data and leading projects with life sciences companies
• Strong technical skills and hands-on experience with SQL; additional coding languages are a plus
• A bachelor's degree with at least 5+ years of work experience in healthcare, consulting, or pharmaceuticals/biotech
• Proven aptitude in a startup environment