Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Act as the primary contact for a portfolio of enterprise nonprofit clients, ensuring their success and satisfaction
• Drive adoption of platform features and develop customized account plans to meet client goals
• Lead clients through onboarding and project milestones, collaborating with internal teams to address needs

Required Qualifications

• 5+ years of experience in customer success, account management, or a similar role
• Proven relationship-building capabilities with key stakeholders
• Experience in strategic fundraising and project management
• Ability to assess customer risks and develop mitigation strategies
• Professional executive presence and proactive mindset