Employee Benefits Advocate

Job Summary

A company is looking for an Employee Benefits Service Center Advocate to support clients with employee benefit inquiries remotely.

Key Responsibilities

• Answer inbound calls and provide support regarding employee benefit enrollment
• Document caller inquiries accurately and ensure compliance in processing transactions
• Take accountability for the entire process from receipt of work to resolution

Required Qualifications

• Service Center and/or Customer Service experience is required
• Prior benefit administration or insurance experience is preferred but not required
• Strong customer-centric mindset and interpersonal skills
• Comfortable with technology and able to work in a remote environment
• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) are required