Member Advocate

Job Summary

A company is looking for a Member Advocate to support members in navigating healthcare and insurance benefits.

Key Responsibilities

• Provide guidance in health insurance and employer benefits through various communication channels
• Assist new customers with onboarding and selecting appropriate health plans
• Support members with care journey issues, including provider searches and claims assistance

Required Qualifications

• Bachelor's degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred
• Fluency in Spanish and English is strongly preferred
• Some knowledge of healthcare and/or insurance benefits preferred
• Comfortable with remote work and modern web applications
• Values-oriented and adaptable to change in a startup environment