Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage real-time communications and problem-solving for delivery drivers in a remote role.

Key Responsibilities

• Proactively communicate with delivery personnel to set expectations and resolve issues in real time
• Act as the first line of defense to ensure flawless delivery operations
• Execute and refine workflows to meet tight SLAs and maintain a 0% error rate

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years in a fast-paced customer service role (preferably in tech, hospitality, or grocery)
• Highly organized, self-motivated, and comfortable working independently
• Tech-savvy, especially in Google Sheets and G-Suite
• Fluent in English; type at least 40 WPM with strong grammar and spelling