Job Summary
A company is looking for a Customer Support Specialist to manage real-time communications and problem-solving for delivery drivers in a remote role.
Key Responsibilities
- Proactively communicate with delivery personnel to set expectations and resolve issues in real time
- Act as the first line of defense to ensure flawless delivery operations
- Execute and refine workflows to meet tight SLAs and maintain a 0% error rate
Required Qualifications
- Bachelor's degree or equivalent work experience
- 2+ years in a fast-paced customer service role (preferably in tech, hospitality, or grocery)
- Highly organized, self-motivated, and comfortable working independently
- Tech-savvy, especially in Google Sheets and G-Suite
- Fluent in English; type at least 40 WPM with strong grammar and spelling
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