Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Troubleshoot and respond to customer inquiries primarily through chat and calls
• Increase product and industry knowledge to provide expert-level support
• Collaborate with teams to resolve technical issues and document customer inquiries

Required Qualifications

• Minimum of 1 year experience in a software support position
• Ability to learn quickly and maintain a proactive attitude
• Capable of working autonomously while collaborating effectively in a team
• Passion for connecting with diverse individuals and treating them with respect
• Experience in the salons and spas or beauty & wellness industry is a plus