Vice President of Customer Experience

Job Summary

A company is looking for a Vice President, Customer Experience & Operations.

Key Responsibilities

• Architect the end-to-end post-sale customer journey and design strategies for customer experience
• Lead Customer Success initiatives to enhance product adoption and retention
• Oversee support operations to elevate customer service as a brand differentiator

Required Qualifications

• 15+ years of leadership experience in customer-centric organizations, preferably in SaaS or subscription-based businesses
• Proven experience in scaling Support and Success organizations in high-growth environments
• Strong operational acumen with experience in designing scalable, data-driven processes
• Hands-on experience with customer systems such as Salesforce and Zendesk
• BA/BS required; advanced degree is a plus