Call Center Agent

Job Summary

A company is looking for a Call Center Agent to support various air quality programs.

Key Responsibilities

• Provide information to the public on services available through air quality programs
• Triages inbound calls and schedules consumer appointments based on needs assessment
• Enter consumer application data into the Program database and assist with application completion

Required Qualifications

• High proficiency with database-related software applications and office equipment
• Knowledge of the operating structure of various air quality programs
• Experience in customer service principles and practices
• Ability to screen and assess consumer eligibility for appropriate programs
• Willingness to learn quickly and seek assistance when needed