Care Management Support Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Perform outreach to members to assist with care plan next steps and connect them to community resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1-2 years of related experience, preferably in healthcare
• Basic MS-Excel experience
• Knowledge of health plan activities and resources
• For Florida-Sunshine Health Plan, all interactions with members must be done telephonically