Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Cultivate and nurture strong relationships with customers, acting as a trusted advisor
• Collaborate with customers to maximize product adoption and ensure they derive maximum value
• Develop and implement tailored Success Plans for strategic customers

Required Qualifications

• 5 years' experience in Customer Success, Account Management, or technical support
• Bachelor's degree or equivalent relevant work experience
• Proficient in Office 365
• Understanding of K-12 education systems and technology preferred
• Experience with Salesforce and SaaS is a plus