Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage post-sales strategic client relationships with large enterprise clients.

Key Responsibilities

• Serve as a trusted advisor for assigned accounts, cultivating relationships with clinical leaders and IT teams
• Collaborate with customers to create tailored success plans and drive product adoption
• Identify upsell opportunities and maintain healthy customer relationships to reduce churn

Required Qualifications

• Bachelor's degree in healthcare, business, marketing, or a related field
• 8+ years of experience in client success management, preferably in B2B SaaS or healthcare tech
• Familiarity with clinical workflows, IT environments, and regulatory compliance in healthcare
• Proficiency with SaaS platforms and data analytics
• Experience developing client success strategies that align with business goals