Senior Complaints Analyst

Job Summary

A company is looking for a Senior Complaints Analyst.

Key Responsibilities

• Gather, analyze, and document customer issues and resolutions efficiently
• Lead investigations for regulatory complaints and litigation cases, collaborating with legal teams
• Provide insights on complaints and customer demographics through data analysis

Required Qualifications

• Minimum of 4 years of relevant experience in financial services, investigations, or legal fields
• Experience in complaints management, compliance, or fraud resolution
• Strong investigative mindset to trace problems to their root causes
• Exceptional adaptability in a fast-paced work environment
• Proven ability to perform under pressure and manage multiple priorities