Customer Service Manager

Job Summary

A company is looking for a Manager of Customer Service and Collections.

Key Responsibilities

• Oversee daily operations of the Customer Service and Collections department, ensuring effective cash collection and customer service
• Conduct staff performance reviews, manage payroll, and coordinate training and quality assurance
• Maintain communication with internal and external stakeholders, addressing issues and implementing new technology

Required Qualifications

• BA or BS in Business, Accounting, or Finance
• Minimum of 10 years of relevant work experience
• Proven experience in hospital billing and customer service
• Knowledge of state and federal regulations related to collections
• Ability to effectively lead and motivate staff while managing departmental operations