EAP Specialist

Job Summary

A company is looking for an EAP Specialist to contribute to clinical and operational protocols and manage global customer complaints.

Key Responsibilities

• Support the management of customer feedback and respond to negative feedback
• Establish and maintain relationships with partners to ensure compliance with service delivery standards
• Monitor operational and clinical metrics and provide training to partners on required protocols

Qualifications

• More than 5 years of experience in a clinical setting, with international experience preferred
• Masters Level clinical qualification in Psychology, Counselling, Social Work, or similar
• Experience in project management
• EAP experience is essential