Customer Success Manager - DACH

Job Summary

A company is looking for a Customer Success Manager for the DACH region.

Key Responsibilities

• Develop a scalable customer success playbook and framework for the DACH region
• Manage relationships with 40-50 enterprise clients, focusing on onboarding and long-term product adoption
• Monitor customer usage to identify improvement areas and drive account expansion and renewals

Required Qualifications

• 5-7 years of experience in Customer Success within a fast-paced SaaS organization
• Experience with technical products, particularly in conversational AI
• Commercial experience managing renewals and expansions with a focus on NRR
• Strong builder mindset with a focus on customer excellence and scalable solutions
• Fluency in German and English