Arizona Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative to provide phone assistance and support for prior authorization processes.

Key Responsibilities

• Handle inbound calls from providers, pharmacies, and members, assisting with the prior authorization process
• Process prior authorizations received via fax and electronic methods, and manage inquiries through department mailboxes
• Support additional tasks as assigned by the leadership team, including outbound calls

Required Qualifications

• One year of experience in a customer service role managing complex customer needs over the phone
• Proficient in PC skills, including Google Suite and Windows-based applications
• Able to multitask and use multiple system applications simultaneously
• Demonstrated ability to deliver professional service to providers and internal partners
• High School Diploma or GED equivalent