Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to oversee a team of Customer Service Representatives and Engagement Specialists.

Key Responsibilities

• Oversee daily operations and performance of customer service representatives, including coaching and training staff
• Handle escalated customer complaints and facilitate staff training sessions for career development
• Track and report on key performance indicators while identifying opportunities for process improvement

Required Qualifications

• Minimum of 2 years of Call Center Customer Service experience
• College degree or demonstrated professional leadership experience
• Ability to work flexible hours and shifts as needed
• Experience navigating telephony and Computer Information Systems technology
• Proficient with MS Office