Bilingual Customer Service Representative

Job Summary

A company is looking for a Call Center - Bilingual Spanish.

Key Responsibilities

• Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Care for customers recently in accidents by demonstrating empathy while setting up new claim reports
• Offer customers additional products during interactions

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Fluent in Spanish and English (speak and read)
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Willingness to work full-time, including evenings and weekends