Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent specializing in Partner Support.

Key Responsibilities

• Provide premium roadside assistance to customers, ensuring swift and personalized support
• Manage inbound and outbound calls, addressing customer service experiences and case resolutions
• Build and maintain relationships with partner representatives and customers to ensure consistent workflow

Required Qualifications

• Minimum of 2 years of experience in a call center environment
• At least 2 years of experience in negotiation and conflict resolution
• 1 year of experience in cross-functional team collaboration
• Proven ability to multitask and prioritize tasks effectively
• Strong critical thinking skills for decision-making in complex situations