Service Desk Associate

Job Summary

A company is looking for a Service Desk Associate.

Key Responsibilities

• Manage and respond to approximately 40 tickets per day using the Halo ticketing system
• Perform ticket management, review, and assignment tasks
• Provide level 1 and 2 support for around 1500 end users across 270 practice locations

Required Qualifications

• Experience with the Halo ticketing system
• Proficiency in Microsoft 365
• Familiarity with NinjaOne or similar RMM remote management tools
• Contract employment availability for 1-2 months with potential for extension
• Ability to work 40 hours a week during normal business hours