Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support to oversee the Technical Support team and develop software utilities for client and technical support departments.

Key Responsibilities

• Mentor and develop team performance while ensuring high-quality customer support
• Coordinate cross-functional resources to resolve complex technical issues and implement process improvements
• Monitor team performance metrics and report productivity updates to management

Required Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience
• 2+ years of supervisory or managerial experience, preferably in software development or call center operations
• 4-5 years of customer service experience required
• 3+ years of development experience preferred, but not required