Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist to provide technical assistance to students, prospects, and faculty.

Key Responsibilities

• Provide technical support via phone, email, or chat for issues related to university portals and third-party software
• Troubleshoot application and software problems to assist students and faculty in resolving issues
• Maintain documentation of support requests and escalate unresolved issues to the appropriate personnel

Required Qualifications

• High school diploma or GED required; two years of technical support experience preferred
• Technical knowledge of desktop hardware, software applications, and basic networking
• Certifications such as A+ or Network+ are a plus but not required
• Proficient in PC/Mac repair and troubleshooting skills preferred
• Ability to work in a remote or office setting with minimal distractions