Job Summary
A company is looking for a Customer Service Specialist.
Key Responsibilities
- Answer incoming customer service phone calls and resolve patient billing concerns
- Conduct financial interviews to assess payment ability and eligibility for financial assistance
- Maintain documentation and productivity standards while supporting continuous improvement initiatives
Required Qualifications, Training, and Education
- High School diploma or GED required
- One year of experience in data processing, word processing, accounting, or health care clerical work required
- Preferred coursework in medical terminology and office practices
- Preferred certifications in healthcare financial management or coding
- No specific licensure or certification required
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