Help Desk Support Analyst

Job Summary

A company is looking for a Help Desk System Support Analyst.

Key Responsibilities

• Provide Tier 1 support through ServiceNow tickets, email, and phone
• Troubleshoot common software application issues and assist users with basic updates
• Log incidents in ServiceNow and escalate unresolved issues to Tier 2 support

Required Qualifications

• Basic technical knowledge and strong customer service skills
• 3 years of relevant experience in email and telephone technical support
• US Citizenship or Green Card Holder status required
• Ability to differentiate between technical issues and non-technical requests