Medical Device Customer Service Representative

Job Summary

A company is looking for a Medical Device Customer Service Representative.

Key Responsibilities

• Process customer orders and requests for product repair, entering relevant information into the ERP/order entry system
• Generate order confirmations and manage customer expectations regarding delivery timelines
• Support customer issues, respond to inquiries, and provide troubleshooting assistance as needed

Required Qualifications

• High School Diploma or equivalency (GED) required
• 3+ years of related experience in customer service or a similar role required
• Prior experience with medical devices is a significant advantage
• Strong computer/technical skills with experience in data entry into an ERP system and Microsoft Office applications
• Exceptional customer service skills with strong phone etiquette