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Medical Device Customer Service Representative

7/11/2025

Remote

Job Summary

A company is looking for a Medical Device Customer Service Representative.

Key Responsibilities
  • Process customer orders and requests for product repair, entering relevant information into the ERP/order entry system
  • Generate order confirmations and manage customer expectations regarding delivery timelines
  • Support customer issues, respond to inquiries, and provide troubleshooting assistance as needed
Required Qualifications
  • High School Diploma or equivalency (GED) required
  • 3+ years of related experience in customer service or a similar role required
  • Prior experience with medical devices is a significant advantage
  • Strong computer/technical skills with experience in data entry into an ERP system and Microsoft Office applications
  • Exceptional customer service skills with strong phone etiquette

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