Onboarding Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Onboarding.

Key Responsibilities

• Develop trusted advisor relationships with customers to ensure maximum value from solutions
• Guide customers through the onboarding phase, focusing on change management and technical enablement
• Manage post-sales activities through relationship-building and product expertise

Required Qualifications and Education

• 8 years in Customer Success managing large customers with a complex SaaS product portfolio
• Experience focusing on driving adoption during the customer onboarding phase
• High level of technical and solution expertise, including understanding of Jira and Confluence use cases
• Experience with software migration/implementation processes
• Familiarity with agile methodologies, project management, and IT service management