Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Pacific Time Zone).

Key Responsibilities

• Provide professional customer service to members, partners, and staff in a timely manner
• Answer incoming calls and live chats, fulfilling service requests and resolving issues
• Administer Tier 1 Support and facilitate training for members and partners as needed

Required Qualifications

• Experience with Tessitura software and product suite
• Excellent call center or customer service experience
• Self-starter with the ability to work independently and in groups in a virtual environment
• Desire to focus on customer satisfaction and advocacy
• Capacity to explain complex concepts to users with varying technical understanding