Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support clients in podcast advertising.

Key Responsibilities

• Serve as the primary point of contact for clients and respond to support requests
• Monitor client health and execute campaigns to maintain client engagement
• Lead training sessions and onboarding calls to demonstrate platform usage

Required Qualifications

• Degree from a college or university with 2-4 years of work experience
• Experience in customer success and/or podcast advertising is a plus
• Proficient in using Excel and Google Sheets for data analysis
• Familiarity with quality assurance processes