Pool Service Support Representative

Job Summary

A company is looking for a Pool Inside Service/Support Representative to join their team in Apopka, FL.

Key Responsibilities:

• Provide quality telephone and email support with a high degree of customer service and technical expertise
• Maintain current knowledge of all product offerings and technical support procedures to deliver accurate solutions
• Resolve customer problems, disputes, and complaints efficiently and professionally

Required Qualifications:

• 1 - 2 years of experience in technical product support
• Previous experience related to troubleshooting, diagnostics, and repair of mechanical/electrical/hydraulic systems
• In-depth knowledge of pool products
• Experience working with SAP and Salesforce is preferred
• In-depth knowledge of MS Office products