Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Large & Enterprise.

Key Responsibilities

• Proactively manage the success of a portfolio of enterprise-level customer accounts
• Develop ongoing success plans to ensure goal alignment, product adoption, and customer loyalty
• Build relationships with key stakeholders and serve as the voice of the customer across teams

Required Qualifications

• 2+ years of experience as a Customer Success Manager or Account Manager focused on Large or Enterprise accounts in a SaaS environment
• 2+ years of K12 EdTech experience with large district implementations
• Experience with school communication tools, integration tools, and/or SIS is a plus
• Project management experience and ability to prioritize tasks in a dynamic environment